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1. You are a support technician for a large multi-domain network. You are often asked to assist with web connectivity problems. A user has accidently deleted his proxy settings. You need to configure internet explorer as a web proxy client for your company Windows 2003 Server AD Domain. Which of the following actions will you direct your user to do?

A. On the Tools Menu in Internet Explorer, click on Internet Options, click the Connections Tab, and then click LAN Settings.

B. Start, Programs, Internet Explorer, connections.

C. On the Start Menu select Settings, click on Internet Options, click the Connections Tab, and then click on LAN Settings.

D. On the Tools Menu in Internet Explorer, click on Internet Options, click the Connections Tab, and then click on Advances.

2. You are the desktop administrator for your company, and over the weekend, you upgraded all your Windows 98 and Windows 2000 client computers to Windows XP. The following Monday you receive a request for support from Edward, one of the employees whose computer was upgraded. He was arranging icons on the new desktop when his taskbar disappeared completely. How can the taskbar be restored on Edward's desktop?

A.On the Taskbar tab, select the Restore default settings checkbox

B.On the Taskbar tab, select the Lock the Taskbar checkbox

C.On the Taskbar tab, select the Show Quick Launch checkbox

D.Use the left mouse button to drag the taskbar back into position

3. A user needs to allow the client computer to obtain a DNS server address from the network's DHCP server. From entering the Network Connections icon in Control Panel and selecting Properties page of Internet Protocol (TCP/IP), how should the user ensure that the client computer is configured to allow the DHCP server to obtain DNS addresses?

A. From the Alternate Configuration tab of Internet Protocol (TCP/IP) Properties dialog box, select the Automatic private IP address radio button.

B. From the General tab of Internet Protocol (TCP/IP) Properties dialog box, select the Obtain DNS server address automatically radio button.

C. From the General tab of Internet Protocol (TCP/IP) Properties dialog box, select the Use the following DNS server addresses radio button and enter the DHCP server address in the Preferred DNS server box.

D. From the General tab of Internet Protocol (TCP/IP) Properties dialog box, select the Use the following DNS server addresses radio button and enter the DNS server address in the Preferred DNS server box and the DHCP server address in the Alternate DNS server box.

4. Adrian calls and tells you that his Windows XP computer failed to startup. He says that a message appeared on his screen that said that the NTLDR is missing. What tool can you tell Adrian to open to help him troubleshoot this problem?

A. Recovery Console

B. Disk Management tool

C. Last Known Good Configuration

D. Microsoft Knowledge Base and Microsoft TechNet

5. A user calls to complain that some of their programs have difficulty connecting to the Internet. You believe the problem may stem from the Internet Connection Firewall built into Windows XP. You ask the user to open the Network Connections applet from the Control Panel. How can the user tell that the Internet Connection Firewall is active on a particular connection?

A. The connection icon is dimmed

B. The connection icon contains a small picture of a phone

C. The connection icon contains a small picture of an X

D. The connection icon contains a small picture of a lock

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