1. You are a support technician for a large multi-domain network. You are often asked to assist with web connectivity problems. A user has accidently deleted his proxy settings. You need to configure internet explorer as a web proxy client for your company Windows 2003 Server AD Domain. Which of the following actions will you direct your user to do?
2. You are the desktop administrator for your company, and over the weekend, you upgraded all your Windows 98 and Windows 2000 client computers to Windows XP. The following Monday you receive a request for support from Edward, one of the employees whose computer was upgraded. He was arranging icons on the new desktop when his taskbar disappeared completely. How can the taskbar be restored on Edward's desktop?
3. A user needs to allow the client computer to obtain a DNS server address from the network's DHCP server. From entering the Network Connections icon in Control Panel and selecting Properties page of Internet Protocol (TCP/IP), how should the user ensure that the client computer is configured to allow the DHCP server to obtain DNS addresses?
4. Adrian calls and tells you that his Windows XP computer failed to startup. He says that a message appeared on his screen that said that the NTLDR is missing. What tool can you tell Adrian to open to help him troubleshoot this problem?
5. A user calls to complain that some of their programs have difficulty connecting to the Internet. You believe the problem may stem from the Internet Connection Firewall built into Windows XP. You ask the user to open the Network Connections applet from the Control Panel. How can the user tell that the Internet Connection Firewall is active on a particular connection?