1. You’ve opened a couple of your new e-mail messages and read through them quickly. You want to read through them properly later when you have more time. What should you do?

A. Use the menu option to mark all the messages as unread
B. Select the messages and mark them as unread
C. Locate the messages in the Unread Mail subfolder of the Search Folders

2. What is the most efficient method of viewing only the unread messages in all of your mail folders?

A. Change your inbox view to Messages with AutoPreview and then move the read messages to a different folder
B. Access the Unread Mail subfolder of the Search Folders
C. Change your mailbox view to Unread Messages in This folder

3. You are sending out an email detailing the agenda for the next financial meeting. The e-mail is addressed to the company’s board members. You want to track when the recipients have read the email. How do you set up and track e-mail receipts?

A. Access e-mail settings and specify a Read receipt
B. Access e-mail settings and specify a delivery receipt
C. Add voting buttons to the email

4. You need to identify and respond quickly to messages you receive from an important client. You decide to set all messages from the client to display in a particular color in your inbox. How do you do this in Outlook 2007?

A. Select a message from the client and configure it as a custom flag
B. Access formatting options for setting the clients name always to display in a particular color, and then choose and apply a color
C. Select a message from the client, access options for using colors to organize your inbox, and choose and apply a color

5. What should you do to enable the Desktop Alert feature?

A. Access the e-mail options, access the advanced e-mail options, access the Outlook options, and enable the Desktop Alert feature
B. Access the Outlook options, access the e-mail options, access the advanced e-mail options, and enable the Desktop Alert feature
C. Access the e-mail options, access the Outlook options, access the advanced e-mail options, and enable the Desktop Alert feature
D. Access the Outlook options, enable the desktop Alert feature, access the e-mail options, and access the advanced e-mail options.

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